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How to Customize a FAQ with Categories and Subcategories Using Wix

Nowadays, providing efficient and satisfactory customer service is vital for any business. One of the common ways to provide information and address customer queries is through a FAQ (Frequently Asked Questions) section. In this article, we will explore how to use the Wix web development platform to create a customized FAQ with categories and subcategories using the Multi-State Box element, a repeater, and two Wix collections.

Frequently Asked Question

1. What is Wix and why is it a popular option?

Wix is a web development platform that allows users to create websites easily, without the need for advanced technical knowledge. It offers a wide range of tools and features that make it simple to create attractive and functional websites.



2. What is a FAQ with categories and subcategories using Wix, and why is it important to have one?

A FAQ is a section on a website that contains answers to frequently asked questions. Providing a well-structured and comprehensive FAQ helps visitors quickly find answers to their questions, reducing the burden on customer support and improving the user experience.



Multi-State Box element in Wix

3. Using the Multi-State Box element in Wix:

The Multi-State Box element in Wix allows you to display different sets of content in the same area of the page based on user actions. This feature is useful for implementing a FAQ with categories and subcategories as it allows you to show or hide different sets of questions and answers based on user selections.

See more about multi-state here


4. Creating the FAQ Categories and Subcategories:

To implement a FAQ with categories and subcategories in Wix, you need to use two Wix collections. One collection will contain the main categories, while the other will contain the subcategories associated with each category. Each collection should have custom fields to store the category/subcategory titles and the corresponding question-and-answer data.



5. Setting up the Repeater and Multi-State Box:

To display the categories in a list format, we can use a repeater in Wix. The repeater will be connected to the category collection and will display each category in a row, allowing the user to click on a specific category.


Once a category is selected in the repeater, we will use Wix events to show the different boxes of the Multi-State Box associated with that category. Each state of the Multi-State Box will represent a different subcategory and will contain a set of associated questions and answers.



6. Styling and customization:

To achieve an appealing look that aligns with the design of your website, you can customize both the repeater and the Multi-State Box using the design tools provided by Wix. You can adjust colors, fonts, sizes, and other visual elements to seamlessly integrate them with the rest of your website.




Conclusion:


Creating a customized FAQ with categories and subcategories using Wix, the Multi-State Box element, and a repeater can be an excellent way to provide clear and organized information to your visitors. This functionality allows you to effectively present a wide range of questions and answers, improving the user experience and reducing the burden on customer support.



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